{"status":1,"message":null,"data":{"name":"Return&Refund Policy","description":"

At Darphe, we strive to ensure your complete satisfaction with our products and services. To provide you with peace of mind, we offer a comprehensive return and refund policy.<\/b><\/span><\/p>


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Check the products when receiving logistics, no quality problems and then install, if you find problems in time to contact us, remember not to install<\/b><\/span><\/font><\/span>
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At Darphe, we prioritize quality and customer satisfaction. Please note that all products without quality-related issues cannot be returned or exchanged. This policy ensures that we maintain sustainable operations and fair pricing while delivering meticulously inspected items. Contact us immediately if you encounter any defects or damage\u2014we guarantee prompt resolution for quality concerns. To ensure suitability, we encourage customers to thoroughly review product details, measurements, and descriptions before purchasing. Your understanding supports our commitment to excellence and reduces waste. For full policy details, visit our website or contact customer service. Thank you for trusting Darphe!<\/span><\/p>


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Please keep in mind that because all of our products are custom-made, we cannot offer a refund or exchange (remake) unless a product is defective. If there is a defect in material or workmanship, something doesn\u2019t work properly, and doesn\u2019t fit due to an error made at our production facility, we will replace or repair the same product in the same size you ordered at no cost to you for up to 30 days from the date of purchase. <\/span><\/p>


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 Darphe 30-Day Return and Refund Policy<\/b><\/span><\/p>

Darphe offers a 30-day return period from the date of delivery. Items must be unused and in the original packaging. Contact customer service to obtain a return label. Final sale items are excluded. Refunds will be issued within 14 days of receipt of the returned merchandise via the original payment method. Hassle-free returns are guaranteed!<\/span><\/p>


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Darphe Exchange Policy<\/b><\/span><\/p>

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Darphe does not accept exchanges. Customers may return unused items in original packaging within 30 days of delivery for a refund. Final sale items are excluded and cannot be returned. To initiate a return, contact customer service for a prepaid label. Refunds are processed using the original payment method within 14 days of receiving the returned item. For assistance, reach out to Darphe\u2019s support team. No exchanges are permitted; only refunds are available for eligible purchases.<\/span><\/p>


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To comply with this policy, please note the following:<\/b><\/p>


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1. You must have received the product and sent us pictures of the product problem<\/span><\/p>


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2. The defective product needs to be sent back to us<\/span><\/p>


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3. Please contact us before returning the product so that we can better help you re-order.<\/span><\/p>


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How to Avoid Measuring Mistakes<\/span><\/p>


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We all make mistakes. That\u2019s why we give you the tools you need to help avoid common measuring errors. Product size specifications and step-by-step directions on how to measure your windows are available on every product page here on Darphe.com. Or take a look at our measuring tools page and video.<\/span><\/p>


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Returns Made Easy<\/span><\/p>

To request a remake if needed or if you have any questions about returning a product, our Customer Care Team is standing by! Please connect with us via Live Chat. Or send us an email: support@darphe.com.<\/span><\/p>


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Please note the following details regarding our return and refund policy:<\/b><\/p>


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We usually start processing customized orders within 24 hours after your payment. Therefore, if you decide to cancel your order within 24 hours of placing it, we can offer a full refund. However, after 24 hours, we can only refund 70% of the amount paid as we need to cover the costs of fabrics and tailoring fees, which amount to 30%.<\/span><\/p>


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Please note that this return and refund policy applies to orders placed directly through our website. For any other inquiries or special situations, please contact our customer support team at support@darphe.com, and we'll be happy to assist you.<\/span><\/p>


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*Limitations may apply. Please refer to the FitGuard Guarantee section for more details.<\/span><\/p>


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Feel free to modify the information to suit your specific policies and procedures.<\/span><\/p>


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Refunds are processed within 14 days of receiving returned goods. Items must be unopened, undamaged, and in original packaging. Refunds are issued via the original payment method. Damaged\/defective products require notification within 24 hours of delivery for replacement.<\/span><\/p>


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Contact support@darphe.com <\/span><\/p>"}}